2/10 Hirveä
Gavin
26. huhtikuuta 2024
Huonoa: Viestiminen
I wouldnt recommend booking this property. If you are looking to stay in this 3 bedroom villa with a heated pool, prepare to be disappointed. You will not end up in the villa from the photos unfortunately as we discovered the photos are copied from the Baihazul resort. I booked the villa for 2 weeks and a week before our arrival the host told us there was an error with our booking and there would be an extra charge for the pool which would have been nearly 430 euros despite having a heating fee for $161 included in the booking and 2 of the bedrooms were locked which again was another extra charge. We then arrived to a completely different villa than the one from the photos and the walls were also water damaged. We notified the host about these issues and asked them to update the listing to reflect honestly and after being accused as a liar there seems to be an update now in the title! We also notified Vrbo immediately about these issues because of the book with confidence gurantee but turns out thats just website jargon, they havent been much help despite sending clear evidence. It has been the most bizzare situation. We ended up leaving a week early due to the disappointment and stress. As a warning to travellers do more research, as you'll have to pay for listings that are falsley advertised and you'll be spending weeks trying to get a refund. This is 2 weeks annual leave ill never get back!
Gavin
Yöpyi 14 yötä huhtikuussa 2024
