We arrived on Dec. 26th and left on Jan. 2th.
- The furniture was fine, reflected the pictures. There were some minor things (blinds were old and yellow, grease fan over microwave, dusty bathroom's fan, closet door wasn't working upon our arrival although it was fixed promptly...), none of it would be a big deal except for the lack of cleanliness. It just kept adding up.
- The pillows were beyond dirty, yellow with yellower stains and they smelled too. We had to wash the linens. We notified reception and we were given 2 new pillows on Dec 30th.
- There were no extra linens, and I think it's reasonable to expect one extra set of lines when traveling as a family and staying for a week.
- The carpet had dust balls in the bedroom as well as the living/dining area, so we had to vacuum the place. Reception also told us they were asking for the place to be vacuumed at the time the pillows were being replaced but it didn't happen.
- The extra towels were in the dryer, together with the kitchen towels.
- The balcony, well, had dog poo. We had to pick it up as we were using it to storage the sleigh. And no, we do not have a pet.
We spoke to reception to see if we could get a discount for the inconvenience, and they communicated with the owner of the place. They told us that the owner was aware of the pillows, and that she apologized for that but since it's high season she wouldn't give us a discount for this time but for next time (30% off). We will be back to Whistler but not to that place, no way. Just because it is high season and there's nothing you can do at the moment, doesn't give you the right to give a dirty place.
We used the buildings parking one night and Management gave us that one night for free, trying to make it up. But there was nothing they could do about the apartment since each apartment is cleaned up independently by personnel hired by each apartment owners.