This was my first experience with VRBO. VRBO was actually of NO help. They advertise nationally and take your money. If you call for assistance, they outsource all help to a foreign country. Very difficult to understand and not familiar with the property. In addition, if you want to communicate before renting or even after with the actual owner, you must do so by email. Consequently, there were many emails back and forth to the owner before my stay and during my stay. Primarily, because the owner was not clear on the directions of how to operate the tv, the firepit. In addition, the shower had been in obvious need of repair even before my entrance. It barely trickled out;it was like a bird bath. After two showers and complaining to the owner by emails, she finally obtained a neighbor friend to look at it and fixed it. Again no repair person locally to be called at anytime for a repair. As to the kitchen, it was nicely stacked with most things needed. However, only one small skillet that was very old and difficult to clean after use. I went outside on the deck to grill burgers and the propane knob was either frozen or stuck. So no grilling. Again no local person to come out to assist. Finally....I did finally speak to the husband owner and he was very nice and open for suggestions for future renters. However the wife owner was not. When i gave her suggestions for the future, she went down the list and refuted each suggestion; to say her way was best.