Tämä arvostelu on peräisin luotetulta kumppanisivustolta, eikä sitä ole tarkistettu.
6/10 OK
Selina L.
16. joulukuuta 2022
Miserable first night. Slow response time
I chose this place specifically because it had AC. The reason for our trip was because my 19-month-old granddaughter has health issues and we were going to get a second opinion from the Children's Hospital in SLC. You can imagine our disappointment when we arrived and the air conditioner was not working. Poor baby girl oxygen level dropped to 91
(if she drops below 90, it means a trip to ER, just to give some perspective here) that night and I'm sure the heat didn't help her. And it wasn't just that the AC wasn't working, but there was heat emanating from the fireplace even though we didn't turn the fireplace on. The glass on the fireplace was also quite hot to the touch. So not only was the AC not working but it felt like there was a heater on, on a hot summer day. Uggh! It was also a safety concern for me because my twin granddaughters (19 months old) and my 4 year old grandson were with us so I worried they could get hurt if they touched the hot glass of the fireplace. There was no screen around the fireplace.
Anyway, I called Vacasa and it was pretty much a nightmare. I reported the safety issue of the fireplace being too hot, but after waiting on hold the guy I spoke with said he would have their maintenance guy call me right away. After waiting over an hour, we called back. This time the person we spoke to said they didn't have any record of any request for maintenance to call us. GREAT. as you can imagine, it's getting later and later as we keep waiting. So then they say they will contact their maintenance guy. Still nothing. We wasted so much time trying to talk to various different people to get someone to come fix the AC and also to address the hot fireplace safety hazard but to no avail. I finally spoke with a Vacasa representative in Salt Lake City and he tried to get ahold of maintenance but couldn't. He contacted a rep in Park City and she called me and these last two points of contact were great to talk to, but they were not able to get anyone to come fix the ac unit that night so our first night was miserably hot and 82 degrees inside. They suggested we open the windows so we did eventually, even though I don't always feel comfortable sleeping with all the windows open when I'm in an unfamiliar place, but some of the windows were so stuck from never being used, it was challenging to get them open. The bathroom window on main floor needed repair and wouldn't open. The basement room window couldn't be opened because the screen was all torn up.
There was ONE fan available in the whole house so we put that in with the children since we had the one with special needs, lung issues, which I was sure to mention to all the vacasa reps I spoke with.
In the end we survived the night but it wasn't the most comfortable. The maintenance man showed up first thing in the morning and got the AC running. They had failed to turn the breaker on for the AC units so it was just a flip of a switch but not one I was familiar with. It would have been nice if someone could have even walked us through that OVER THE PHONE so we could have AC that night but they didn't. The maintenance guy also ended up turning off the pilot light to the fireplace so finally it quit emanating heat.
We were very disappointed in the slow communication, the amount of time on hold, the lack of any way to help us out that evening, and no offers for anything to try to make up for how essentially our first night there was ruined because we were hot and miserable and trying to hard to get ahold of someone to help us out. We couldn't even head out to do anything because we kept hoping someone would come to fix the problem but they didn't.
The house itself was clean. The hot tub was clean. the chairs outside and the grill outside probably could use a good scrubbing. I did wipe down the plastic chairs a bit but they could have used a little ext...
