Communication with Kelley was very good. She responded to all of my questions immediately. This is also a quiet location and my son was able to rest after Family Day and Graduation. Just a couple of concerns: upon arrival, they was a very used roll of toilet paper in the bathroom and no replacement whatsoever to get us through the evening. We had to immediately go out to Walmart to buy a package which was just a bit much after 9 hours in the car. 1 extra roll, like the paper towel (thank you!), would be appreciated. Also, there is a definite smell to the cabin which we noticed every time we entered. Wondering if something may be living underneath? Finally, the loft is very small. When considering this cabin, make sure the individual sleeping up there is petite and can climb up vertically. We appreciated that dogs are allowed, and we were able to walk them around several times a day without concern for traffic.