6/10 Kohtalainen
Sherry C.
31.3.2025
Hyvää: Sisäänkirjautuminen
Huonoa: Siisteys, viestintä ja listauksen paikkansapitävyys
Horrible property management company
Disclaimer: This review is NOT about this listing but just about the property management company that manages this listing!!!!The property in the listing ended up not being available so the property management rebooked us through their portal to another place - fine. It was further from the slopes than this one but still was accessible by bus. We got there and things were not clean - linens, sheets, surfaces and dishes were not clean. I contacted Vacasa (the company) and they said it would require the local team to reach out but they couldn't get someone to come that night to clean so we ended up having to do our own laundry. Next day, they finally get someone from the local team to contact me and they were super nice about it and sent someone to clean. They also mentioned they would compensate us. We came back from the slopes that day and house was clean - great. Throughout the whole trip, the local team never reached out to ask whether it was fine and whether the cleaning was good. I contacted them after my trip to ask for compensation and the company keeps telling me the local team will contact me but the local team will just ignore you and never contact you. I've tried contacting them multiple times like 3-4 times over a couple of days and nothing from the local team. There is also not a direct number for the local team so.
Sherry C.
Yöpyi 5 yötä maaliskuussa 2025
