The Waterfront Relax House

Thank you for your review, but we must completely correct the false claims made here. The home was thoroughly cleaned and inspected prior to your arrival, and our climate control is fully operational. Most importantly, you did not leave early after the first day as claimed—our records and smart lock access logs clearly show your party remained at the property through the end of the reservation. We take great pride in our home and are disappointed by this attempt to misrepresent your stay

would like to clarify a few points. You initially overbooked by one day and requested a refund. Although this was not required by our policy, we still issued a refund as a courtesy. After staying two nights, you then requested an additional refund for one night due to dissatisfaction. At that point, we could not approve it, as any concerns should be raised on the first day so we have the opportunity to address them. We made efforts to accommodate your requests during your stay and believe this review does not fully reflect the situation.