What a terrible experience. What was supposed to be a 5 day stay, turned in to a one night-extremely unpleasant stay. The neighborhood is rundown and looked sketchy. The house smelled bad and didn't look like what we saw online. We rented this home because of the good reviews. That said, we brought our dog (lab) because of the backyard pool, however, a plastic pool liner was put over the gunite pool and we found out after check in that dogs are discouraged to go in the pool. So we didn't get to utilize the pool. The kitchen had bug traps throughout the kitchen countertops, no keurig like shown, the fabric shades were filthy, the mattress was terrible, the toilet's water ran, large cockroach was in the kitchen, there we burnt logs in the fireplace that caused additional unpleasant odors, the vent in the dining room was filthy, there we no rails leading up the staircase to the front door or out back. We did not feel safe walking our dog. That said, I reached out to the property manager "Rachel" and let her know that we did not feel safe and that the house was not what we were expecting, we apologized and asked for a refund minus 400.00. She responded with accusations of extortion and defensiveness, zero thought to how we were feeling considering this was our vacation and we were so excited-only to be so let down by the home and neighborhood. We now had to find another place to stay, it was so stress-full. Thankfully, we found an incredible place and gave it a 5 star review.