Before I booked the vacation (2 weeks before we came) I called the oceanwalk to ensure all the pool amenities were up and running. I was ensured everything would be open when we came. Upon arriving, the first thing my kids noticed was that the lazy river was completely drained. I immediately called the owner of our property and kindly asked her about it. She assured me she would look into it and call me first thing in the morning. Well, the following night came and at 8pm we still hadn’t heard from her. So my husband, once again kindly called her and she was a complete witch! She told us it was not her problem that the lazy river was closed, that she couldn’t control the weather (which we never even complained about, because the weather was gorgeous!), and that my husband should learn how to entertain our children himself. She literally ranted on and on like a complete psycho! My husband never even raised his voice in the slightest, and explained to her that we have been saving for a very long time to take this vacation and simply asked if since we called and asked prior to booking if she could at the least take $20 a night off, as we were there 2 weeks. She responded with, “when my kids were little, we never even took vacations!” (I’m telling you, she is crazy.) She refused to give us a penny back and continued to say irrelevant/mean things to my husband. The only reason I gave it 2 stars is because my kids loved the pools, play area, and water slide. The direct access to the beach was wonderful. The hotel itself was very clean and the staff was friendly. I would definitely stay at the ocean walk again, but NEVER again with this owner. The room was gross and outdated. Broken things included: microwave handle, dishwasher, faucet leaked, one of the beds, several burnt out lightbulbs, the washer sounded like an airplane taking off. I could go on and on. Last thing, I emailed her that our bed was broken and she said she order a new one and it would be there on Wednesday. I asked her if she could please call me when they were delivering it because we would like to be there with our belonging. She said she would and told me it would be between 11-1. I emailed her at 2 to check on the status and she reassured me she would call me when they were headed up. 3:00pm came, my kids were in the room napping and my mom was in the shower, they came in the room with my kids, without ever calling me,and delivered the mattress. Never called/never emailed.