We were emailed by the Maui Rental Group, whilst en-route to the Kauhale Makai, that our initial booking for room 506 could be not honored as it was undergoing renovations to the Lanai area (The North building was undergoing some major renovations we discovered) and we were to be relocated to 434.
Sadly 434 had not been used for a while and was very dirty. After some difficulties, the room was cleaned and we were able to have access around 7pm (we arrived at 3) Full credit to the cleaning team as they did a fantastic job in limited time.
434 was an upgrade to 506 as it was 2 x bedroom, 2 x bathroom with pool and ocean view and we were very happy with the condo. In general we were very happy with the Kauhale Makai complex. The staff were very friendly and extremely helpful. The grounds and facilities were very clean and great to use. The location (on the beach) was fantastic. There was a bit of a walk to shopping centres but not too far. Overall we were very happy.
A bit disappointed with the Maui Rental Group as:
- we received very late notice of the change when clearly renovations were happening for a while.
- The delay in getting our room was difficult on our 18 month old baby
- we were offered a dinner or some sort of compensation for the inconvenience, around our initial check in, that was never followed up from MRG
So in summary... difficulties checking in and settling, happy with the upgrade to 434, very happy with the Kauhale Makai, a bit disappointed with our dealings with Maui Rental Group.