Rating Details:
The property manager was adequately helpful.
The vacation rental was very clean.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Cottage: nice. Location: perfect! Upstairs deck and ocean view: awesome! Would recommend the cottage, but not the rental company. Our last full day was interrupted before 7A with a roofing company tarping off, getting ready to re-shingle the cottage. We frantically tried to reach the rental and roofing companies. My husband talked to the owner of the roofing co, while I waited to hear from Parker Kaufman. Then Tad finally called me, promised compensation, and told me our booking fell through the cracks. We’d have to deal with it as it was the last cottage to be done. He told me, “Bad things happen, just have to deal with it”. Meanwhile, my husband was speaking with the roofing company and explained the situation. The owner was open to compromise and said they’d hold off that day – Fantastic, TY! However, they’d need to return the next morning (the day we check out). Keep in mind, we’ve been woken up before 7A on a day we planned to sleep in and enjoy our last full day at the beach, now we’re up, irritated, wondering how this could be happening. This was an error on the rental company, not us, but yet, Tad made me feel as if I was in the wrong. When he finally called back to tell us the roofers would hold off, he said they’d have to be back before our check out time at 10A. We compromised and asked them to hold off until 8A. When I asked Tad about compensation, he said “for 2 hrs? I’ll have to ask.” So upsetting. He didn’t care that our morning had been severely interrupted, that we’re frustrated, and that we’re ON VACATION! If my rental has been booked and paid until 10A, I expect to be able to enjoy my rental until 10A. That didn’t happen. Didn’t even make it until 8A: we were trying to enjoy our last ocean sunrise on the top deck, only to be interrupted by banging and shingles flying off the roof. And to top it all off, Tad never called back. No c