John and Drake are awesome. Answered all my questions right away. They sent me a bunch of useful info before we arrived, and I appreciated that. One small thing is on the booking document, it says you can pick up your golf cart the day after you arrive. When we inquired, the VIP office said we could not get one, that it was only for members. It was disappointing. Maybe take that off from the document to avoid disappointment from guests. VRBO: downside was that VRBO took a deposit on my credit card for full amount even after the room was paid for. I didn’t quite understand why. Transportation from the airport: driver had a sign with my name on it. It was easy to find. 30 min ride. Return trip pick-up at 10am for a 1:25pm flight. Check in: VIP check-in office where you get your own private check in was a nice touch. Room: Exactly like in the picture and was even bigger than expected. King bed was big and comfortable, I had a chance to see other rooms and ours was way better. Fan celling and a/c made it comfortable to sleep. The resort was beautiful and in good shape. Be aware that there is some random cats and dogs running around on the resort. I like animals so it wasn’t a problem for me.
Food: I have to say both my friend and I got the runs at different times. The buffets were ok and had a lot of variety. I liked the Casablanca. A la carte restaurants were great. The drink selection was super. They had premium liquors like Jim Beam and Grey Goose at the VIP beaches. You can absolutely order any drink. The wine was undrinkable. For good cappuccinos the morning: NV beach past 10 am. 2-3 hour tour and sales pitch on the second day. Your rep will wear a hat, that’s how you recognize them. I asked how long it would be and explained that I didn’t want to waste their time or ours and left. They should take the clients on the tour a few days after their arrival. Let us soak up a little bit of sun and enjoy the resort. Spa: If you do get your nails done, ask for Rose, she is the best. If you book a treatment at the spa, you can use their facilities the whole duration of your trip. They have fresh press juices. My overall note is 5 stars, comparing to other places I have been. I always travel to 4- or 5-stars resort. Been in Cuba 3 times, 4 times in the Dominican and 1 time in the Bahamas at Atlantis. This resort was the best one so far. I would certainly go back again.