Camere da letto
In Primo Piano
Per i pasti
Servizi sul posto
Termini e Condizioni
Politica di cancellazione
Danni e Incidenti
Durante il soggiorno, se il viaggiatore o le persone che soggiornano insieme a lui dovessero danneggiare la proprietà, ne saranno loro stessi responsabili.
Regole della casa
Animali domestici non ammessi - no pets allowedno pets allowed
Feste/eventi non ammessi
Ospiti max: 6
Età minima dell’affittuario principale: 18
5 star Patio Balcony view, but Worn w/some shortcomings.
They property layout is great and that penthouse large balcony patio view redeemed our stay from the shortcomings I list in this review. Would possible stay here again as the overall gated complex amenities were very good, especially the various pools. Gym was above average for this type of development.
Raca did a great job as concierge pre-arrival, at check-in and during our stay. But we did need her more than I’d have liked.
- No hot water when we arrived. Raca took care of it quickly. - No water at all day two. Some issue with the whole building! but resolved fairly quickly after a call to Raca.
- Funky smell from a corroded filter under sink. Not resolved. Promised repairs before the next guest.
- Not that we needed it much, but one TV for the whole 3BR property with I think three functioning streaming channels via Roku without using your own personal sign ons is substandard. Come on, how expensive is Satellite cable to at least get some local information and American or Mexican sportscasts?
But WiFi worked well so we weren’t cut off from all world events.
- Back BR faces the mountains and though high on a 6th floor is close to the noisy main road.
The beds were comfortable but the pillows only fair.. Stains on the bed covers. The washer and dryer worked well and everything worked in a kitchen that was far from sparkling clean. More than one clean wine glass would have been nice.
The place needs a serous linens and beddings refresh (white bath and hand towels were bordering on dingy grey), a general refurb. plus some TLC, but Punta Esmerelda pools and amenities (only one restaurant and bar though) and the view still made our stay very enjoyable.
Do you love noise? And bad hospitality?
The unit is on an extremely busy and noisy road. One of the 3 BRs opens to that side. Fortunately one of our group cancelled so we only used the other 2 BRs. If the rest of our party came they would have slept on the LR floor rather than that BR. If I could add the video you'd be amazed. The noise was quite audible from interior parts of the unit and very much so from the deck on the opposite side. Not mentioning this to prospective renters is unforgivable. The concierge did not meet us upon arrival as agreed. She showed up 20 minutes late while we waited, standing watching the traffic after our long flights. My daughter told her "we've had a long day", to which she replied "I've had a long day too". She was accompanied by some man who didn't introduce himself but asked us to leave the AC off when we leave the unit during the day. Such nice people !!! There was insufficient soap and shampoo in the bathrooms, which were replenished the next day. Upon complaining, Robert offered us a free meal at a restaurant for which there was no info on the web - address, rating, etc. Upon asking he said it was new. There were many other restaurants available of course, but no other offer. We ran into a woman who owned the unit next door and mentioned we were leaving a day early. She said she had an overflow crowd and often uses the unit. We said she could use the unit after we left. I then emailed this info to Steve just to be safe and asked if there was any refund due as perhaps she was paying for the day for which we were also paying. Apparently he did not think I was entitled to a reply. If this treatment sounds good, this is the place for you !!!
Family holiday in paradise
Punta esmeralda grounds were exceptional. The unit itself has some issues. Fridge froze produce, dishwasher did a terrible job, stove needs some maintenance otherwise unit is lovely. Air conditioning worked perfectly . Best view in the complex. Loved our stay
- inglese, spagnolo