The Guest Suite - Una Camera da Letto Appartamento, Ospiti Massimo 2

It was a pleasure hosting you here, we look forward to your return!

Thank you, we are so happy to hear this. It was a pleasure to host you here and please let us know whenever you are ready to return.

It was a pleasure having you here, thank you for your incredibly kind words. I am so happy you enjoyed your stay and that you left feeling refreshed and re-energized. You are welcome back anytime! Warmest wishes, Iona

We were, and still are so extremely sorry that you had this experience with the two mice on our property, we are in the middle of nature, but despite that, as can be seen in all of our reviews, there has never been a mention of this kind of problem, we have over 950 5-Star reviews on another major rental platform and this has not been an issue either prior to you being here, nor after you left (please know that we did bring in a professional company to ensure that the problem was totally resolved.) We were however a little surprised by your review, as when you left, while you were of course very understandably upset, you seemed satisfied that we had taken all the steps we possibly could to try to rectify the situation. Even in your message to us afterwards you mentioned that you would like to return another time. As you know, Huib was there on the scene as soon as he received your message about the mouse and worked hard to try to resolve the situation, when it became clear that the situation wasn't tenable we did ensure that you would receive a 100% refund, including a net difference that I paid separately as VRBO would not refund 100%, but I wanted to be sure you were fully refunded. We actually did not know that VRBO would take 10 days to refund you, as this is not something that we have in our control. Also Huib did give you a beautiful bottle of wine from our cellar as another way to say sorry. We truly were not quite sure what else we could have done, and, if there had been anything else, we would have gladly done it. With regards to booking another place to stay, we did not realize you wanted us to do that for you, as you did not ask us and your wife was already researching alternatives online while Huib was working on capturing the mouse, had we known that you wanted us to book it for you, we would certainly have taken care of that. Again, we are so very sorry this happened while you were here, the problem likely occurred if the guest prior had left their screen door open too long and had food on the counter or coffee table. We do remind guests to keep their screen doors closed, as we are in the middle of the red rocks with nature on all sides. It has not happened since. While we recognize that it doesn't make it better for you, please know that the situation is resolved here on property. We had sincerely hoped that the steps we took to try to remediate the situation that night were enough. We do thank you for your feedback.

Thank you so much for your kind review, it was a pleasure to host you here!