The VRBO listing was much different than we fond. First off the rental was quite expensive. With that said the expectation of habitable living conditions is a must. Instead, The rental iwas old and musty. Dirty couches, the BBQ didn’t work and leaked propane and the upstairs heater was broken in the dead of winter… apparently which had been broken for sometime. When i asked for a partial refund due to inhabitable living conditions, in addition to having to strip our beds of linens and basically clean the place before we left . Furthermore, i was told that no one else had complained and i was not to receive a refund. To me this is disgraceful and extremely poor customer service. I will say though that the property manager Sarah was attentive, polite and expeditious in locating a handyman and listening to our complaints. Her manager is where the problems began. Needless to say, we wont be back and i do not recommend this rental to anyone