Sotto Nuova gestione

Thank you so much for the wonderful 10/10 review! We’re so happy to hear you had an amazing trip and enjoyed the convenient location, beautiful beach, and complimentary beach chairs and umbrella. We love being able to offer these extras to our guests and are glad you were able to enjoy them! Thank you for choosing Sugar Sands Vacation Rentals, and we hope to welcome you back again soon! 🌴

So glad you enjoyed your time at the beach. We hope to see you again. Sugar Sands Vacation Rentals

We are so glad you had an excellent stay. We look forward to hosting you again. Thanks so much, Sugar Sands Vacation Rentals

Thank you so much for choosing our location for your trip to the beach. We hope you can return often. Sugar Sands Vacation Rentals

Thank you so much for staying with us at Island Princess. We hope you can visit again. Sugar Sands Vacation Rentals

Thank you so much for staying with us at Island Princess. It is a great complex. We hope you can visit with us again. Thanks, Sugar Sands Vacation Rentals

Thank you for staying with us. We we so glad you found everything you needed. Hope to see you again in the future. Sugar Sands Vacation Rentals

Thank you so much for staying with us at Island Princess. And yes, those chairs are a must to have. Hope you can visit again. Sugar Sands Vacation Rentals

Thank you so much for staying with us at Island Princess # 408. It does have great views. We hope you visit with us often. Thanks, Suagar Sands Vacation Rentals

Thank you for such a great review. We hope you can visit agan. Sugar Sands Vacatio Rentals

So glad you enjoyed your condo and its location. Hope you return often. Thanks again, Sugar Sands Vacation Rentals

Thank you so much for staying with us at Island Princess. We hope you visit again. Sugar Sands Vacation Rentals

Thank you so much for staying while we have construction going on. So glad you enjoyed your vist. We hope you return again. Sugar Sands Vacation Rentals

Thank you so much for visiting with us at Island Princess. We hope to see you again. Sugar Sands Vacation Rentals

We are disappointed to read this review, as several important details have been omitted or misrepresented. The exterior Ring doorbell camera is clearly disclosed in the property listing. It is located at the entrance of the unit and is used for security purposes. Shortly after arrival, the guest intentionally covered the camera with tape. We contacted the guest and requested that the tape be removed because guests may not disable or obstruct disclosed security equipment. It was subsequently discovered that two dogs had been brought into the property without prior disclosure or approval. This property does not allow pets; however, legitimate service animals are accommodated in accordance with applicable requirements. At no time prior to arrival, during booking, or when the dogs were brought into the unit were we informed that they were service animals. The claim that they were service animals was made only after we contacted the guest regarding the unauthorized dogs. We did not refuse a disclosed service-animal accommodation. When the guest later raised concerns regarding the condition of the property, including allegations of mildew, we took those concerns seriously and promptly sent maintenance to inspect the unit. Unfortunately, access and inspection were complicated because the two dogs had been left loose inside the property while the guests were away. We take cleanliness, maintenance concerns, and guest safety seriously and address reported issues as quickly as possible. We also expect guests to follow the terms of their reservation, disclose required information, and not interfere with disclosed security equipment. We regret that this guest did not enjoy her stay, but we strongly disagree with the characterization that guests are being “watched” or that a service-animal accommodation was refused. The exterior camera was disclosed before booking, and the animals were not identified to us as service animals until after we contacted the guest regarding their presence. We encourage prospective guests to review the listing, property policies, and our many other guest reviews when deciding whether this property is the right fit for their stay.

Thank you so much for staying with us at Island princess. So glad you had a great vacation. Hope to see you soon. Sugar Sands Vacation Rentals

Thanks so much for staying with us at Island Princess while it is going thru renovations. Hope you can visit again. Sugar Sands Vacation Rentals

Thank you so very much for staying with us at Island Princess. We are glad you enjoyed you stay and we hope you will visit with us again. Sugar Sands Vacation Rentals

Thank you so much for staying us at Island Princess. We agree with you, this is a great unit. So glad you had one of your best vacations. Sugar Sands Vacation Rentals

We love to hear these kind of kind words from out guests. Great news you enjoyed your stay. We hope you call and reserve again. Thanks so much, Sugar Sands Vacation Rentals

We are so glad you enjoyed your vacation and hope to see you again. Sugar Sands Vacation Rentals

Thank you for staying with us. So glad you enjoyed your stay. Hope to see you again. Sugar Sands Vacation Rentals

Gina, we do agree that Okaloosa Island is a beautiful place to be. We look forward to having you return. Sugar Sands Vacctions