Lake house at Prineville Reservoir

We’re disheartened to see this review. It’s unfortunate that this guest decided not to follow the rental agreement procedures for checkout, leaving garbage and trash all over the house, food in the refrigerator, dirty pans and dishes all throughout the kitchen, left waste in the toilets, and took mirrors (and their mounting hardware) off the walls. When we communicated these issues to the guest, she lied and indicated there was no cleaning supplies and that the conditions were like that when she arrived. This simply was not true because we were at the house the morning before they checked in, and documented everything was as it should be. As a result, we had to charge extra cleaning and repair fees, and she wasn’t happy, so decided to leave a negative review. It is true that the initial lock code we provided did not work, but she called me from the house, and I was able to provide her a new code while she was standing at the front door. I know this because she tried it while on the phone with me and told me it worked. Our rental information (provided before booking) documents the unreliable cell service in the area, as well as the limited TV availability. There is streaming TV service in the home, which runs through the WiFi, but due to the remote location and less than ideal cell service noted above, it is not always reliable. We do provide some DVD’s in the home, and also recommend bringing DVD’s if you plan on watching a lot of TV. Our other reviews for this home have been very good and tell a much different story than this guest. We’re sorry it had to turn out this way.

We are very sorry that your experience was not what you were hoping for. We have been renting this house for 3 summers and have not had concerns about dirty dishes before. We even recently installed a dishwasher so it is easier for guests to wash their dishes before checking out. That being said, we have also conveyed this concern to our cleaning staff and will make sure this doesn’t happen again. Regarding the water level, we tried to make it very clear in our listing description that the lake level is low this year, and to check conditions before renting. We obviously can’t control the water level in the lake based on the extreme drought conditions experienced lately, and try to make it clear to guests before renting. We also state clearly in the listing description that the Wifi is not hi speed and can’t be reliably used for streaming movies or even web browsing. We are working on this, and have tried to make it as reliable as possible, but due to the rural nature of the property there are limited options. We take pride in providing a nice house, with full amenities, for guests to enjoy their stay near the lake. Hopefully the water will be back in the lake soon.