Waterfront Luxury Boathouse Villa in 1000 Islands - Alexandria Bay

Thank you Marvin! It was great having you! We will certainly consider additions to the boat garage area in the future. As for right now, we do have a large number of bumpers available to use to help protect boats from the steel supports when the water level drops towards the end of the season. We’ve also found it helpful to tie up to the cleats on both sides of the slip to keep the boat securely in the middle. Hope to see you back!

Thank you for your feedback, Linda. We were very sorry to hear about the inconvenience caused by the unexpected leak from the air conditioning unit during your stay. We understand that this was disruptive, especially at night. As you recall, we immediately offered to send an emergency HVAC professional to address the leak. While we always aim to resolve issues as quickly as possible, we respected your decision to decline access for repairs during your stay. This unfortunately meant the leak continued and we were unable to prevent the ongoing inconvenience you experienced, which was your choice. We did our best to communicate with you throughout the situation and appreciate you bringing it to our attention. After you checked out, we immediately had the necessary repairs completed to prevent this from happening again. This was a very minor leak, that was fixed in a matter of minutes by the HVAC technician, so it is unfortunate that you refused them entry into the villa.

Thank you for your feedback. We're glad you found the property clean, well decorated, and accurately represented. To provide some additional context for future guests, our personal cell phone number is included in the check-in instructions because VRBO messaging is not always reliable. We strive to respond as quickly as possible, and while there was a short delay through the VRBO messaging platform, we did provide the elevator key location and assisted with the Wi-Fi troubleshooting during your arrival. With the inclement weather, the Wi-Fi was knocked off which unfortunately we cannot control. We were not notified during your stay about the kitchen sink or the bathtub drain. Had we been made aware, we would have arranged to have those issues addressed immediately. We appreciate all guest feedback and are always looking for ways to improve the experience for future visitors.