The Sandy Fox – Fuga in famiglia sul Golfo

Zane didn’t enjoy his stay because he -and his teenaged friends trashed my house, we’re charged for the damage they did, refused to leave at checkout and we had to threaten them with law enforcement to make them leave so We found repair the damage and get the home ready for the next guests. After me cleaners arrived at 10am to Clean for the 4pm arrival - his guests decided to go back to bed. It took us 90 minutes to get them out and they left 11 garbage bags full Of trash.

Guest lost her mind on us because we had an algae bloom in the pool after a tropical storm. Her husband told our professional pool guy he didn’t Know what he was doing. She called screaming at me. Literally screaming at me like I was a peasant saying the neighbors had taken over the pool. When I inquired I discovered it was 2 people and we share a pool with them. We employ professional cleaners, professional pest control, professional pool management and a trash service in an effort to make each stay stress free. We can’t control tropical storms diluting our pool any more than we can control the way people treat us when they rent from us. What we can can control is who we rent to again- Covid has made people act insane and we will never rent to this guest again.

It’s astounding that the entire house was inspected by gulf shores building inspectors and none of your “dangerous and numerous steps” was a Cassie for concern. Nor was it for the guest who stayed jne

Odd review 30 days after your stay. We were made aware a dishwasher was malfunctioning and the washer and the clogged garbage disposal which was repaired immediately. We had spring breakers in before they arrived and they beat the house up pretty good but there were no holes anywhere in any walls. They asked to wait until they left to make repairs which we did promptly as you can see from the guest who checked in the day they left who left us a 5star review. “Sheila S Thu, Apr 28 – Sat, Apr 30, 2022 VRBO. 5/5. We enjoyed our stay. Very clean.” Also- the house is advertised as sharing a pool and a pier. Perhaps they didn’t read the listing properly? We just had the interior paint touched up from the spring breakers and we have 24/7 handymen who service everything from AC units and appliances to pool maintenance and trash can removal. We don’t mind an honest review but we are being painted as lazy owners who ignore maintenance which is simply untrue. We are sorry for the disappointment but we would have gladly made the repairs during your stay had you asked us to. They were all quick simple fixes and you never indicated any issues when you all left. It seems odd we would have a guest arrive the day you checked out and receive a 5star from them if we don’t handle problems as they arise.

Thank you! Y’all were amazing guests!!

No good deed goes unpunished! I let Karl and his family check in early and Karl was kind enough to go through the home like he was a home inspector looking for issues. He accused us of not addressing issues from August- completely baseless as we have 2 handymen and stay on top of maintenance issues (see the 5star review from the guests who left the day before before Karl Arrived). Karl complained about the neighbors pier needing work (we don't own it so he was trespassing), the beds were too tall (yep-cant make this up), a microwave that didn't work (I personally checked it and it worked fine), a dryer that did not dry to his specifications, some nonsense about missing dining chairs (they are not missing- the table has 4 chairs), the legs not being assembled correctly on our tables and both garbage disposals not working properly. He never gave my maintenance people an opportunity to inspect, confirm or repair anything- he just decided to "fix" things that he didn't like. He also complained about the home not having bar stools because he couldn't seat 20 people for thanksgiving dinner. Seriously- who has a table for 20? We use a professional cleaning company who will come back and clean anything missed and we utilize 2 separate maintenance companies to address issues quickly. As an owner- folks complaining about things after they leave is irksome when they never alerted you during their stay. Covid has made being a host a lot more challenging the past 12 months than ever before and Karl was no exception.