Beachside @ Torchview Waterfront Retreat

Thank you for your feedback. Our records indicate that you contacted us on 12/28, and we returned your call immediately using the cell phone number listed on your reservation. Unfortunately, we did not receive a return call. We show no additional contact attempts from your end. It is possible an incorrect number was provided; however, our call logs confirm that we did attempt to reach you. We also provided arrival instructions prior to your stay, which must have been received, as you were able to access the home successfully. Those instructions include multiple points of contact, ranging from our office to our housekeeping team. We have checked with all parties, and none report receiving a call from you. We apologize for any frustration you experienced in attempting to reach someone. Unfortunately, our attempt to connect with you was also unsuccessful. We are glad to hear that you enjoyed your time at the property. Please feel free to contact our office by phone if you would like to discuss this matter further. Kind regards, Conch Collection Vacation Rentals