Casa di charme con 3 camere da letto con piscina, giardino e jacuzzi

Thank you David, your review is very valuable to us and very much appreciated. We look forward to welcoming you again ! Congratulations on your amazing fishing !

Thank you Philippe for being our guests, we are glad to hear you had a wonderful time, we look forward to welcoming you again in the future !

Thank you Brenda for your kind words. It was a real pleasure to welcome you and we are very grateful and glad to hear that you had a wonderful and relaxing time. We look forward to welcoming you again soon !

Thank you Sheldon for being such wonderful guests, we were very happy to welcome you at Casa La Kasbah for one month and we very much look forward to welcoming you again next year. All the best

Sadly a guest that no one would like to welcome at home. Guest refused to let owners, property manager and housekeeper in during her whole stay. Guest complained the entire first week about the new fridge leaking water on the floor, technician had to ask her not to overstuff it, not leave the door open and not put warm food in it. In tropical climates, inside/outside temperature changes are greater, hence creating more condensation and dripping. During her first days of stay, guest was sending pictures of any possible dust spot she could find, asking for refunds and threatening to leave a bad review. Guest refused to pay for the cleaning service and refused our offer to send her the housekeeper for free to keep the house clean during her 3-week stay. We found the house in terrible condition at checkout, dirty, particularly the kitchen and garden, 4 large plastic trash bags in the fountain yard, two of them filled with empty liquor bottles; guest demanded technicians and repairs that were not needed and eventually allowed the housekeeper to install a new microwave we bought for her the same day she reported the former one was broken, after introducing metal cutlery according to the technician. The gas technician had to teach guest how to turn on the brand-new gas stove after she complained it was broken. Oh well... We have received 92% of 5*star reviews from our 450+ previous guests so far on the 3 main platforms and are consistently Premier Host on Vrbo and SuperHost on another renown platform. This is the second akin guest who tried to defraud us; guest was clearly not happy that she couldn’t obtain the refunds and free nights she demanded. We decided not to report her and not terminate her stay; we will not change the way we have been welcoming guests with love for more than 15 years.

Thank you Brian for your very constructive review. We very much appreciate your comments and we have already made several improvements following your recommendations. We look forward to welcoming you again soon. Sincerely. Rick

Yes all plumbing issues have been fixed and we deeply apologize for all the inconveniences. We are always very responsive and get everything taken care of immediately. There have been some major repairs in the adjacent street's water pipes and the city closed one of the two water networks, which generated excessive water pressure, plumbing issues and water shortage all over the neighborhood. These repairs were completed by the city around March 20 and all is back to normal now. We have also hired a new housekeeper as the former couldn’t properly address some issues and provide quality service to our guests. Our recent guests have been very happy with the new team. The pool water is not cold; it went down to 24 degrees Celsius (76 Fahrenheit) during the coldest month of the year (December). In January water temperature goes up again to 77/78 Fahrenheit and up to 85 in May. We have some nice Mexican vintage dishes that are chipped but they are decoration items and displayed on shelves; they are not for guests to use. It is actually quite easy to distinguish that they are not for meals. The dishware is impeccable and new. All the other comments are difficult to respond because they are inaccurate. Travelers who don’t like chickens, dogs and horses should not vacation south of the border. Our villa is in a Mexican neighborhood simply because it is in … Mexico. Unpaved and cobble stone roads are part of the local lifestyle. Travelers in Mexico find different experiences and much lower prices too. What some call noise is considered here as music and street life: shrimp, ceviche, fruits or water vendors, but also music bands and horses, share the road in full harmony. We have welcome and made friends with many wonderful people for more than 10 years thanks to VRBO.com and we take a lot of pride in providing extraordinary customer service and exceed our guests’ expectations. We enjoy welcoming travelers from all over the world and share our love for the local culture and heritage. This environment is friendly, natural, unique, warm and welcoming. We again sincerely regret the inconveniences caused to our guests in this occasion, and will continue listening and improving thanks to your feedback and reviews. Thank you. UPDATE DECEMBER 2018 : THE ROAD HAS NOW BEEN FIXED, BRAND NEW, CONCRETE CLEAN ROAD