Remodeled Key Largo Townhome in Kawama w/ Pools, Private Marina, Lagoon, Tennis

Thank you for your feedback. We're glad to hear that you and your family enjoyed your stay, found the unit comfortable and well-equipped, and had a wonderful time together. We would, however, like to clarify a few points for future guests. Every reservation receives a detailed welcome guide with instructions on locating the unit, accessing the property, and navigating the community. These instructions have worked well for our previous guests. While the security guard's availability during property rounds is outside our control, we do our best to make the arrival process as straightforward as possible. Regarding cleanliness, we take great pride in maintaining our property and have a dedicated professional cleaning crew that thoroughly prepares the entire unit, including the floors, before every arrival. We were disappointed to hear your concerns, as cleanliness is something we take very seriously. We also appreciate you bringing the pest and sliding door concerns to our attention so they can be addressed. We would also like to mention that we were happy to accommodate your requests for both an **early check-in and a late checkout**, at no additional charge, to make your family's stay more convenient. While these accommodations weren't mentioned in your review, we believe they reflect the extra effort we make to provide our guests with a positive experience. We appreciate your recommendation and are pleased that, overall, you and your family had a wonderful stay.