Emmaus contemporary private entrance guest room

1st of, I personally slept in the unit from 5pm 17th till 6am on 18th. Jason checked in on 18th and reported he found one bedbug during his stay overnight. The Guest left a single adult bug in a sandwich bag on the bathroom counter. Saturday 19th we immediately inspected for bugs, the linens were stripped from the bed and the only evidence of bedbugs was the single specimen left by the Guest in the sandwich bag. 2nd, Terminex was scheduled for Monday morning to further investigate and inspect the unit. Terminex confirmed the specimen left by the Guest was indeed a bedbug but found no evidence of infestation. No eggs, shells or debris was found anywhere in the room. Tuesday the property was treated using Hot Shot Bed Bug and Flea Killer Aerosol Fogger (3-Count) and 8 oz. Bed Bug Killer Dust Treatment With Diatomaceous Earth. We have monitored the situation for a week now and have found no evidence of bedbugs. 3rd, we spray bug killer once every three months because me personally get all hair up when I see bugs. We don't even have ants in the house. Then 28th we got response from VRBO/Expedia group our health safety and security measures are met at their standards. Where did that one specimen coming from? I'll leave that to you people with bright mind to decide.

Hosts be aware, when Glenn first contacted be two days before arrival telling me his wife has rspotory problem and would like to cancel, even with no cancelation policy in place, i was willing to work with him and informed him to call VRBO, then VRBO will contact me for permission. But then he messaged and said they can come, so kept the reservation. On day of check in, he texted and said they checked in. Then after a while texted again saying they cannot stay because how neighborhood looks run down and guest unit run-down, toilet has with a pump and nailed shut door access to our main house. Also further sais he already sent photos of my property to VRBO. Then he requested full refund, yet never canceled reservation, so his booking occupied all three nights i cannot do anything about re-couping loss. Then he turned around and said he did not know he has to call VRBO, now threatening to post me on FB and social media and to have his lawyer friend pursue me for the refund. I will leave this here for you all to decide.