Lakeside Pet Friendly Cabin w/ Hot tub Game Rm Fireplace Elec Vehicle Charger

Hello, I wish you would’ve contacted me about the issues you experienced so I could help. I was unaware the thermostat batteries had as I always have extra batteries available for guests in case batteries are needed for remotes or other items. While there is a laundry room with supplies available for guest use, I would’ve been happy to ask my cleaner to come by and provide additional towels if I had known more than the 16 provided towels were needed.

Hi Barry, thank you for your review and feedback. I visited the cabin shortly after your stay and I noticed these areas outside definitely needed more attention as well. I did a deep clean of the exterior and removed all the webs and cleaned up the leaves, moss, and dirt strewn areas. An exterior maintenance team will be out a few times a month to make sure it stays cleaned up since it’s such a forested area and nature can try and take it over pretty quickly. The upstairs issues have been remedied as well with the leaks taken care of and the ceiling areas with damage replaced. A new heavy duty aluminum gangplank will be installed for the dock as well to help increase durability and safety. I’m happy to hear you enjoyed your stay and I hope the severe weather didn’t negatively impact your trip to Tennessee.

Hi Toni, I’m happy your family enjoyed their stay. I apologize about the WiFi, it’s typically pretty good but for some reason was acting spotty during your stay. Thankfully, dandridge is expanding their high speed internet and it will be accessible to our cabin next month, which will more than double our current speeds. I look forward to guests being able to utilize those faster and more efficient speeds and services.

Colin and his group were very difficult for us. Colin arrived nearly 5 hours early and broke in to access the cabin. I sent the rental lease agreement about a week before his stay and he did not review or sign until he was physically in the property. Our deck, steps, and dock are under construction for replacement and Colin disregarded the ‘Under Construction - keep out signs’ and accessed them anyway, which put his group at a serious safety risk, as he notes in his review. Our contractor was scheduled to be back that day to finish but as Colin had arrived 5 hours early and accessed these areas, my contractor was unable to continue his work. I do not recommend future hosts rent to this guest due to numerous safety concerns and risks.

Hi Gemma, thank you for staying with us and I'm happy your family enjoyed your time at the cabin. I always try and be as transparent as possible with all information so there are never any surprises for guests - which is why the first line of our description asks that our guests read the entire description prior to instant booking. Unfortunately that didn't happen in this instance, and I'm sorry for that. We state both here and in our rental lease agreement that our portion of the lake is drained from Late September to early May. I've also worked to be as transparent as possible with the lower ceiling areas upstairs both in our description and our pictures. I hope the other amenities we provide helped make your stay enjoyable.