Sailaway!- Huge Lake Views; Easy Walk to Shoreline! Boat Launch Nearby; Pool!

Hi Sarah, I’m so sorry to hear that you had a difficult experience at our vacation rental. We try our very best to make certain descriptions on our listing are accurate, and yet we find it tricky to try and explain a situation with a customer's concern without it sounding like an excuse. As this home has no washer and dryer, we try to leave larger towels ("bath sheet" size) for the guest’s comfort, but as our office is only 9 minutes away from this home, we also know we can supply additional towels if needed. We DO NOT supply "beach towels" at any of the homes we manage. Unfortunately, WiFi is a "utility/service" that is beyond our control, it doesn't often have "issues" but it CAN. We appreciate your input on the HVAC system and have had that inspected and serviced to provide maximum output. Unfortunately, NO AC unit(s) can get a home much below 30 degrees lower than the outside temperature and that week-end was a 105+ feel here in NW Arkansas. We DO NOT provide shampoo, nor conditioner. We do provide complimentary bar soap and liquid hand soap at each sink. This kitchen is well supplied with cookware, pots and pans, bowls, dishes, plates, utensils, BBQ utensils, silverware, toaster, coffee maker, microwave, refrigerator and stove/oven. A mixer/blender, crockpot, or large griddle are not supplied, and we always let our guests know to bring those if they are wanting them. There are cleaning supplies under the kitchen sink. Most of our homes’ locations end up having all the guests drive right by our office, on the way to the house, as is the case with this home. (There is only one way into the lake area and one way out, Hwy 127, which runs right in front of our office.) It is about a 100-foot detour to stop in and pick up the keys. Our check-in/key pick up process offers a "Socially Distant" check in procedure, and typically our guests find it very convenient. Thank you so much for taking the time to let us know about those items that we can and definitely will fix, and by allowing future travelers to learn through your experience. Sincerely, Karen Gaither & Melaney Matthis Owners Beaver Lake Vacation Rentals, LLC

Thanks Tony for the 5 stars. We hope you had a wonderful stay with us.