Ski-In, Ski-Out Luxury, Corner Unit. 6 posti letto. Vasca idromassaggio, piscina, TV 55 ". Vicino alla base

I wish you had let me know about the hot water issue. I just heard about it from the guest after you and have a plumber en route now to assess. If you'd let me know, I could have moved faster to keep any inconveniences for renters to a minimum, especialy during busy times. Ned

Hello, Thank you for the feedback (and for responding to my direct note inquiring about the cleaning issues). I have discussed the cleaning issues with our housekeepers. After an earlier guest review comment about the sofa cushions, I found an upholsterer immediately and placed an order for new custom inserts; I'm sorry they hadn't arrived in time for your stay. Regarding the alarm clock: we find that most people prefer using their personal devices, and anything on the bedside tables gets unplugged and set on the floor, so we keep the tables clear except for the lamps (and even they get unplugged sometimes). I'm glad you had a good stay overall. I take seriously any concerns or repair issues, and can act most quickly on them when I hear about them directly, as the guest review process can take up to a month before we see the review, as it did in this case.

Hello Daniele, We are glad you enjoyed your stay, and thank you for the positive review. When I saw your review, I immediately contacted my housekeeper to see if she noticed anything wrong with the disposal or bathroom drain upon your departure. She said there was food in the kitchen sink and she had to run the disposal. Fortunately, that cleared it. The disposal seemed to work fine. She also said she pulled clogged material (hair) out of the bathroom sink and got that draining fine. We've not heard of any problems since your stay and we've been booked solid since then. I am checking with the current renter but I think all is well. (As always, we'd like to know asap if there are problems.) We're so glad you had a great stay.