Arcade, Pool Table, Treehouse Bedroom w/ Slide, Foosball: The Cove

Thanks for staying with us! Hope to host you again soon! :)

Thanks so much for staying with us! We’re glad you had a great stay and enjoyed the home with your group. We’d love to host you again in the future! :)

Thanks for staying with us! Hope to host you again soon! :)

Thanks for staying with us! Hope to host you again soon! :)

Thank you for your feedback, and we're so glad your family reunion was a memorable one! We appreciate you taking the time to share these details with us and your comments have been shared with our team so we can address them and improve the guest experience. Thank you again for your feedback, and we hope to welcome you back for a better stay in the future!

Thank you for staying with us and for sharing your feedback! We're glad to hear you enjoyed the home, the location, the parking, and the service provided by our team. We also appreciate your comments regarding the furniture and Wi-Fi and will definitely look in these items. We hope to have the opportunity to host you again in the future!

Thanks for staying with us, Travis! We're glad you loved the house and had a great time with your family. Hope to host you again soon! :)

Thanks for staying with us, Kyhan! Hope to host you again soon! :)

Thank you for your review, Nicolas. We're pleased to hear you had a great time and enjoyed the pool and space of the house. We'll definitely look into the recliners for future guests. We hope to host you again! :)

Thanks for the great review. Glad the home met your expectations and that the kids loved the treehouse and game room. We’d love to host your group again fin the future! :)

Yay! We’re so happy you had an awesome time Dominick—Hope to host you again soon!

Glad you loved your stay! Can’t wait to host again in the near future. =)

Thanks for staying with us! Hope to host you again soon! 🌟

Thanks for staying with us, Moon! Hope to host you again soon! :)

Thanks for staying with us and for the detailed feedback. We’re glad the home was spacious and fit your family’s needs, and appreciate that you would recommend and book again. We passed your notes to our housekeeping and maintenance teams to address and prevent future issues. We hope to host you again. :)

Hey Tyrone, thanks for taking the time to leave a review. While we always work hard towards 5 stars, if you feel so inclined please drop us a message/ email/ call and let us know how we could have earned 5 stars so we can make sure to address before next guests =) Hope to see you again~

Hey Xavier - thanks for staying with us! Were trying hard to gain access to the waterpark but unfortunately due to HOA regulations its so far a no go for many property managers in Encore... We do have this outlined in the property description though (unfortunately). Hope to see you again soon!

This stings on so many levels… no bed bugs were reported by the previous guests nor the cleaners/ inspectors. We were quick to find the guests new accommodations in the same resort immediately even after we had a professional bed bug remediation company out that found nothing with great cost to the owner in not only the professional pest control service call, lost reservation income and additional expense to Element to clean the property once again. In regards to the sewer issue, the plumber stated quite clearly that the current guests caused the blockage by forcing numerous tissues down the drains as they were high in the line. The owner of the second home took on the additional cost to have a plumber clear out the blockage. Even so, we offered a partial refund for the inconveniences. In hindsight we found this situation bizarre to say the least given we were very quick to respond to not only communications but also to the issues regardless of who/ how they were caused. We find most of our guests to be extremely reasonable in that they understand these are large properties (up to 14 bedrooms and over 6,000 sqft) with a crazy number of moving parts. While we never pretend to be perfect, we do pride ourselves on our almost immediate response times when something does come up and can usually remedy it same day at the very least. We hope anyone reading this will check out our numerous other reviews on all platforms.

Thanks for staying with us Jen! So glad you all enjoyed the themed rooms & huge kitchen =)

Hey Jacole, SO glad to hear that! Cant wait to host you all again soon~