Five-O at Snow: Free Shuttle to Blue

Thank you for taking the time to provide such detailed feedback on your recent stay. We’re glad to hear you enjoyed the modern decor and open concept of the property, but we're truly sorry that some aspects did not meet your expectations. Your suggestions are incredibly valuable, and we apologize for the oversights you experienced. We are especially concerned to hear about the missed cleaning details, and we sincerely apologize for the condition in which you found the coffee maker, laundry room, and other areas. We will be addressing this immediately with our cleaning team to ensure it does not happen again. Your feedback has highlighted areas where we need to improve, and we are committed to holding our standards higher. We also apologize for the inaccuracies regarding the dining table setup and bed sizes. The master bedroom does have a queen size bed, but we will update the listing to reflect the correct details to avoid any future confusion. We’re sorry to hear about the absence of the handwritten thank you note—these are not the experiences we want our guests to have, and we will work on ensuring these aspects are consistent. Despite these issues, we’re glad to know they wouldn’t deter you from staying with us again. Your feedback helps us improve, and we are dedicated to making these changes to better serve you and future guests. Thank you once again for your constructive comments, and we hope to have the opportunity to host you again under better conditions.