High Ceiling & Amazing backyard & family Kids friendly

We hope you enjoyed your stay at our Love Home in Elk Grove. If you have any questions after checking out, feel free to reach out to our team. Thank you for booking with us and we look forward to hosting you again! Kind Regards, Julia

Thank you for your feedback. We would like to clarify a few important facts for future guests reading this review. The washing machine had unfortunately been damaged by the previous guest shortly before this stay, and there was not enough time to have it repaired before your arrival. We informed you of this issue in advance. We also proactively offered to reimburse you for any new towels you might need to purchase because the washing machine was unavailable, and simply asked that you provide the receipt. During your stay, we did not receive any complaints regarding cockroaches, the backyard, or the toaster. After checkout, we actually reached out to you first and offered $50 toward the cost of towels. At that time, you advised that you did not have a receipt and then requested a $125 refund, citing concerns about the backyard, cockroaches, and the toaster. Regarding the toaster, it was functioning before this stay. Nevertheless, we made it clear that even if it had stopped working during your use, we would not hold you responsible. Although these additional concerns were raised only after checkout, we still tried in good faith to resolve the matter amicably and offered an $80 refund as a goodwill gesture. We have operated this property for several years and take cleanliness, maintenance, and guest satisfaction seriously. The guest immediately before this stay gave the property a 10/10 review. We understand that no property is perfect and always welcome guests to contact us during their stay so that we have an opportunity to address any concern promptly. We are sorry that your experience did not meet your expectations, but we believe it is important that future guests have the full context regarding what occurred.