We enjoyed our stay overall, especially the location. The house is directly on a beautiful, clear lake, was clean, had plenty of beds, and was well stocked with towels and linens.However, it felt like the owners or managers haven’t actually stayed there. The four-season room has great potential but feels unfinished, with uncomfortable furniture that isn’t ideal for family gathering. The AC setup was disappointing. The downstairs unit doesn’t cool the bedrooms or bathroom, and we had to clean the filters and figure out how to install the upstairs portable units ourselves. The basement was damp and musty, with only a small loveseat despite the large TV. There were very few games or books and nowhere convenient to hang wet towels or swimsuits.Communication was the biggest issue. We drove seven hours and didn’t receive the door code until exactly 4 p.m., making arrival stressful since we were driving through areas with poor cell service and friends couldn’t access the house. Responses throughout our stay were slow. We also had trouble finding house instructions and didn’t receive checkout information until 8 a.m. on the day we had to leave by 10. Sending that information the night before would have made checkout much smoother.This is a lovely property with a fantastic location, but better communication and a few practical improvements would greatly enhance the guest experience.