New Mountain Lodge con Stream e Lake Glenville View

Thank you for the review about the house. The two documents that I send is a rental agreement and pet policy which are very common. This is as much for your protection as it is mine and details what is expected and how to keep from having any deposit issues especially with pets. I have never had a complaint due to a misunderstanding and this really limits any surprises. As far as an adventure to get to the store, I'm not sure what that means? The house is in a subdivision surrounded by lake homes, as is the entire lake. We are close to the main road so you don't have to wind through a long subdivision. Yes...you will find hills and curvy roads, hence the mountains! As always, please contact me with any questions that you might have and I will answer them as honestly as I can. We can't be everything to everyone, but my goal is to minimize any disappointment.

Thank you for the review. Let me address the three issues: (1) Internet and phone interruption - The internet and phone problem was due to Frontier line issues which were promptly fixed at 8:30 AM the morning after Thanksgiving Day which resulted in an outage 36 hours of your 4 day stay. I acknowledge the inconvenience and commend Frontier for getting there ASAP. I did not expect service personnel to leave their family on Thanksgiving Day when the issue could be addressed the following day (2) Thermostat Issue - The service company came to the house the same day, but no one was there. They are instructed not to go in the house unless the guest is there. My understanding is the house was at 72 degrees and apologize for your discomfort since you wanted it warmer. The limit has now been raised on the thermostats on all floors. (3) Security Deposit Return - Neither VRBO or myself charge a security deposit, nor did you pay one. There is nothing to return. As always please contact me with concerns about the rental so we can discuss them prior and during your stay. Thanks, Randy

Thank you for the nice review and hope to have you back soon! The Ring camera in the living room is not live and is never live during a renters visit. The camera and alarm system is used during the long winter months for peace of mind. We are fortune that we basically have no crime, but you can never be too safe. That being said, the camera is being removed during season and instructions will be provided on how to unplug the camera should someone rent during our slow season. I would be happy to answer any questions you may have about this subject or any other for that matter. The goal is to make sure you feel comfortable and safe in my home!