Fuga al nostro condominio di lusso recentemente rinnovato e restaurato

Thank you for the wonderful review. I am so glad you enjoyed your stay. We hope to see you again. Mahalo

Thank you. So glad you enjoyed my condo.

We are very disappointed by this guest’s review, as we made several attempts to address her concerns during the stay. Shortly after arrival, she contacted us requesting a full refund. We immediately offered to have our cleaning team return to the property at no cost to address any concerns, but she declined that offer. We take cleanliness very seriously. Our cleaning team has been caring for this property for 17 years, and we have had no prior complaints of this nature. I also asked the guest to provide photos of the specific issues she reported so that I could address them directly with our cleaning team. The photos provided did not substantiate the conditions described in her messages. Although the guest stated that she would not remain at the property, she did stay one night. Afterward, the property required substantially more cleaning than is typical, including approximately twice the normal cleaning time. As a goodwill gesture, I refunded her first night. However, given the information and documentation available to us, we did not believe a refund for the remainder of the stay was warranted. Regarding the air conditioning, the system is fully functional and operates as designed when used according to the instructions provided. We regret that it did not meet this guest’s expectations. We genuinely tried to work with this guest and offered an opportunity to address her concerns while she was there. Unfortunately, we were unable to reach a mutually satisfactory resolution. Based on our experience, we would not choose to host this guest again and would encourage other hosts to carefully consider their experience when deciding whether to accept a future reservation.

Thank you ! So glad you enjoyed my condo and the surrounding area.