Bella Snowcreek V 2BR + Loft

Thank you Brandon for your review. We would love to have you again. Best, Anna

Amy, Thank you for your input. Unfortunately the high winds can sometimes blow the pilot out in the fireplace, I'm sorry I couldn't get assistance over Thanksgiving, there are now directions on how to ignite the pilot. I tried to balance the inconvenience by not making additional charges for your unannounced family members. I hope you choose to return. Best

Candice, I am disappointed to read your review. I want all of my guests to have the best possible experience, to depart with a desire to return, the majority of my reservations are in fact return guests. The guests that arrived to stay on the same day you departed, November 23rd, wrote a rave review and gave the accommodations a 5 Star rating,...it's perplexing. You arrived on a Saturday afternoon, Sunday evening you messaged to request a cleaning due to dog hair, I never asked if the hair was in fact from the dog you brought, I sent the house keeper right away. In regard to the fireplace, we have big winds in Mammoth and sometimes the wind reached down into the chimney to extinguish the pilot light, this is what occurred and I sent someone over to ignite the pilot light so you could use the remote to operate the flame. I called a local IT gentleman to come and inspect the TV, he found it in working order with no issues other than it needed to be plugged in, I reported his feedback to you. You have mentioned problems with a key, I was never contacted about a key issue, this is the first time I am hearing about this, I still do not know what the issue was ? You stayed the duration of your reservation, upon your departure you sent me a text "Thank you for all your attention to our stay. Happy Thanksgiving" Fast forward to February 2nd 2021, I received a text from you saying " I never received the refund for my stay at the pet friendly condo in Tahoe", where I do not own a property. I am wondering if you have me confused with another place ? Maybe you feel that this has happened to you more than once in different locations ? You stayed for the duration of your reservation and 4 months later have requested a full refund, when it was not sent to you, you then posted this negative commentary....

Tommy, I’m sorry you were unhappy with the accommodations. I always aim to please and want my guests to have a great experience with the hopes that they want to return. The plastic facia from the window blind that had become unclipped floor, while unsightly neither of these items affected the usability. I did appreciate you sending the images immediately upon arrival letting me know you were not responsible. All windows had been checked 3 months prior by Mammoth Screen & Glass, given the okay and all the screens were replaced with new. The sliding screen door does come off the track at times. The water line in the refrigerator was intentionally disconnected to abate a potential leak as suggested by our insurer, the ice maker is connected providing fresh ice, we never advertised to provide water. All bathrooms have towel bars, the master has two both supplied with bath, hand and washcloths. The house keeper takes photos of the carpeting, before and after, the stain was not there prior. It needed to be professionally cleaned. This is why one purchases insurance. I received a call from a gentleman saying that a man had entered the unit saying someone named Tami told him he could stay there. I have no idea who the man calling me was, nor the strange story. I am curious why you as the renter who’s name is on the contract and paid to stay didn’t contact me about someone entering the unit.