Immaculate condo-pool+private deck-Lake Chelan

Hi Marsha, We understand things got a bit confusing. Your original guest had checked in a few days prior to the Lake Chelan suite and another member, who arrived a few days later, of your group mistakenly entered the wrong unit when they arrived. They were informed at the time. The door had been left open because our housekeeping team was still in the process of cleaning and hadn’t yet finished. It seems your guests believed they had unlocked it when they entered. As for supplies like toilet paper and paper towels, soaps, etc, we ask that guests please reach out to us directly if they need additional items — we’re always happy to provide extras if notified. We did offer a midstay cleaning although, when asked, never notified of the request to do so. We’re glad to hear you enjoyed the space, and we wish you all the best.