Ridgemont House: Ampio Rifugio, Piscina Privata & Vista Mozzafiato Vicino Spiaggia

Thank you for choosing to stay with us and for kind words Ben.

Kind you for choosing to stay with us and for kind review. It was our pleasure.

Thank you for your very kind words Joan. We very much appreciate it. It was a pleasure to host you and your family.

It was a pleasure hosting you and family at Ridgemont. You all made hosting very easy. Welcome back anytime

Thank you for your amazing review and for staying with us.

Thank you for your kind review Ken. It was a pleasure hosting you both, you made it easy. Welcome back anytime. Michelle and Phil

Thank you for your kind words Krystal, it was a pleasure hosting you and your family. We are happy you enjoyed your stay and your very easy going family made it easy.

Thank you for your kind words Roberto. It was a pleasure hosting you and your family.

Thank you for your kind words Carlton. Happy you had a great time. Welcome back anytime

Thank you for your kind words Jamie. It was a pleasure hosting you and your very easy going party. Welcome back anytime

It was a pleasure to host Jackie and her husband. Very experienced travelers with excellent communication.

A 5 star guest and party. Great communication and helpful recommendations. Thank you for choosing us

Hi Thy, Thank you for choosing to stay with us and your kind words. Very happy to hear you enjoyed your return to St Lucia. Best wishes to you and the family. Kind regards Michelle and Phil

Thank you for your kind words Laura. We are happy you enjoyed your stay at Ridgemont. The space, the views, the pool and Michelle's pantry are all things we are proud of. Taxi fares in St Lucia are slightly out of control, but they are regulated. We believe it is important to give our guests advice on the pros and cons of rentals vs taxis before they arrive. We are honoured you choice us to celebrate your multiple birthdays. It was a pleasure hosting you all. Best wishes Michelle and Phil

Georgina, you and your family were wonderful guests. Thank you for choosing us, your kind words and great advice. You are welcomed back anytime. Wishing you all the best. Phil and Michelle

For a host it can be a tricky decision on whether they respond to a review. However, there are many omissions not mentioned in this review, that a holistic picture is required. The Rendells kindly booked with us in January 2023, for a planned stay in June. Unfortunately, our repeated attempts to establish contact, to enquire about special requirements, allergies and to offer recommendations on vehicles, transport etc. were ignored. On the day of the booking, their party arrived 4 hours before the advertised check-in time. I understand they were asked to leave their previous accommodation early. Though our cleaners were still working, we hurried them away and agreed to accommodate an early arrival. Because we were unable to complete the cleaning regiment and post inspection, we agreed to bring in the cleaner again the following day to revisit the house. In hindsight, the flexibility shown was to our detriment and we accept a 3rd visit by the cleaner could have been arranged with if this was expected. With the threat of a bad review being floated in the atmosphere we went to extra effort. When the Rendell’s complained that daylight was coming in through the bedroom windows, Michelle went out and bought two sets of thicker curtains to darken the room. Then, when the Rendell’s requested additional seating by the pool, we brought in cushioned seating. from our home and placed poolside. When, we declined to bring additional bedroom tables and chest of drawers sets for their specific needs, that did not go down well and their 3 star review became inevitable. However, saying we are not ready, is simply not factual. We take pride in our service and are proud of the memories we have helped create (see reviews). We did not advertise mosquito mesh-wiring over our windows, they get dirty, insects get stuck in them and it spoils the views of the Caribbean Sea from inside the house. Instead, we use ultrasonic pest replants plugged-in around the house. Re. parking, Mr. Rendell drove into the driveway multiple times, but some people do prefer to park on the road and walk the approximately 55 steps (or so) down the hill. I would encourage everyone to look at the photos and the description. I do apologize for the long response, but felt it necessary to provide context. We would like to thank the Rendells for their stay and encourage better communication with Hosts in the future. We will also work to continuously improve. I would also like to thank my lovely Michelle for her extraordinary efforts during this stay. Regards Phil & Michelle