Casa Ylang 3BR Tropical Chalet

Many thanks Andrew for your review. We really take into consideration comments from guests as it is the only way to get better. Our cleaning, maintenance and gardening teams are already on that! Regarding the refund of the security deposit, the amount was blocked on your credit card and then was cancelled 3 days after your check-out so there is no real refund on your bank account. Also, The house has a basic internet which is quite stable (nice in the jungle) and enough speed for basic activities. As I told you while you were here, we do have a lounge at the office where you can get free high speed wifi.

Thank You for taking the time to review this property. Unfortunately, I have to point out that despite the minor discrepancies that were immediately rectified, you choose to not stay in the house. I am confirming that the house is advertised with AC. Within the description, it clearly states that the master bedroom has an AC unit. We will change the features to be more cleared in order to avoid any confusion in future. The house is not advertised as having screened windows. This claim is wrong. It is correct that upon arrival the A/C and wifi were not working at check-in but we immediately rectified the problem. For these minor inconveniences, we offered you 1 free night's stay and a $100 refund on your deposit. You simply did not like the house - and did not have any desire for us to rectify, as a professional property manager would do, any minor deficiencies. Our cancellation policy is clearly stated on all sites and on renter's reservation confirmation email: OUR CANCELLATION POLICY If you find it necessary to cancel your reservation, we charge a $50 cancellation fee. We will refund the balance of your deposit, less any banking fees, within 2 weeks of your request. If you cancel within 60 days of your reservation date or no show, no refund is available. Should you arrive and not stay the length of your reservation, no refund is available. We made every attempt to satisfy you, including offering the first night AND one extra night free of charge. You declined any offer. Finally, people can easily understand that we can not refund the whole amount paid in order to book the house ($200) so we gave you back $100.