This group of renters were terrific guests, and certainly would be welcome back any time. I regret that there may have been any inconveniences, even if minor.
With regard to the screens. All screens were repaired, where needed, at the start of the summer. A number of guests had pets, and perhaps that is how some screens got punched out. I do not know for certain, though, and I am not suggesting that this group was responsible in any way. I only regret that they were the group that first reported it to me. Unfortunately, when this sort of mishap happens, often it isn't reported until well after a group's departure. Consequently, it isn't always addressed immediately. Once informed, though, I do respond, and the screens have been repaired, again.
With regard to the pool house, not entirely sure how best to respond, or if there is any real concern here. I'm pretty sure the renters are referring to the maintenance room in the pool house, and not the separate changing/towel/bathing suits room. The maintenance room contains all the machinery for the pool - filters, pumps, etc, ....plus an old john, which effectively is never used . From my point of view, there should be no reason for guests to enter this room, and I would prefer they didn't. As mentioned though, it does have a toilet, which this group used. That, of course, is fine, but I was a bit surprised to hear this. Given that it is situated along side a lot of equipment that outside crews access weekly, there is also a lot of grit in the room. I do not anticipate guests using this john. I don't even acknowledge its existence on sites or info sheets that I provide. Unfortunately, I cannot lock this room for accessibility reasons.
These two small missteps aside, I hope this group had a wonderful stay in Vermont, and thank them for alerting me to them.