Citrus & Sage, Much loved 4bed/4BATH Windsor Hills pool home-1.5 miles from WDW

Thank you Nancy for the great rating, and the brilliant review. I’m so pleased that Citrus & Sage worked so well for your family, and that you enjoyed the pool so much. The convenience of Walmart is always a popular feature here, as is the proximity to Disney, all the main attractions actually, and it is good of you mention that. It is always nice to have such a positive review Nancy, and we sincerely thank you for leaving it and also for choosing our home for your vacation and recommending it to others. We hope to see you all again soon.

Thank you Jamie for such a wonderful review. We are delighted that Citrus & Sage worked so well for your family, from the cleanliness of the home which is obviously important, to the convenience of the pool and the resort amenities. It is also really good to hear that there were plenty of towels and linens, which many homes do not have, and that baby items were available if needed. Hardly anybody ever mentions those Jamie, and it is great that you did, and so much appreciated. Citrus & Sage is a home tailor made for families, and these owners have done everything they can to make it one that families will enjoy, and return to over and over again because they feel it is a home away from home for them. They will be chuffed to hear what you have said, and we will pass it on for sure. We truly appreciate all your comments, and the fact that you would definitely stay in our home again says it all. We thank you for choosing Evergreen for your family vacation, and you and your family will always be welcome here.

Thank you Stephanie for your review. I’m so pleased that Citrus & Sage worked so well for your family, and that we were able to take care of your issues so quickly. We do pride ourselves on our response time and appreciate you letting us know how we did. We truly appreciate your feedback, and we will pass your comments on to all concerned. I would be grateful though if you could tell me which items you feel showed the homes age. It isn't a comment we get in this home at all, but the owner is extremely proud of his property and would certainly be grateful. We are pleased that you enjoyed your stay and thank you for recommending it to others. That means a lot to us. Thanks you for choosing Evergreen for your family vacation Stephanie. We hope to see you all again in the future.

Hello Tania. Thank you for your feedback, and your positive review. We are so pleased that Citrus & Sage worked so well for your family, and that you enjoyed the pool and games room as much as you did. We have noted your comment about the first bedroom curtains too, and passed them on to the owner for review. We sincerely thank you for choosing Evergreen for your family vacation Tania, and we are delighted you would stay here again. You and your family will always be welcome and we hope to see you again soon.

Hello Arek. Thank you so much for the great rating, and your review. I am really pleased that Citrus & Sage was such a hit with you and your family, from the comfort of the beds, to the space this very popular home provides. Not many people mention the amount of space here, over 1800 square feet of it, but it is quite important and we are so pleased that you mentioned it. Citrus & Sage has provided many happy memories for so many families over the last 10 years or so and a lot do come back year after year, and we really hope you will be one of them, especially whoever it was that said, 'Dad, it felt like we could have stayed here for 6 months!'. Such a brilliant comment, one of the best we have ever had, and exactly what we love to hear! Thank you for that, and thanks too for choosing Evergreen for your family vacation. You will always be welcome back in the future, and we hope to see you all again soon..

Thank you Anthony, for the kind words and fantastic rating. I am glad that the cleanliness of the home was to your liking, and that you were able to take full advantage of the pool and spa. It is always good to hear such great feedback, and we are grateful you took the time to share it, and your recommendation means a lot to us. Our best wishes go to you and your family. We hope to see you all again in the future.

Thank you for the rating Danny. We appreciate you taking the time to leave it, and are thankful that you enjoyed our home so much. All the best to you and your family. We hope to see you again in the future.

Thank you for the rating Michelle. We appreciate you taking the time to leave it. We hope to see you again in the future.

Hello Philip. Thank you so much for the great rating, and the brilliant review. I’m so pleased that Citrus & Sage worked so well for your family, from the cleanliness of the home, to your enjoyment of the pool and spa, both so important to guests. I appreciate you mentioning too how close we are to the Walmart, the restaurants on 192, and the Disney attractions. Any one who has ever stayed at Windsor Hills will know how great the location is, but those who may still be thinking about where to stay in future will hopefully find your comments invaluable, and we thank you for them. It is good to hear that check-in and out, and our general communication was so good. We do pride ourselves on that, and try to exceed guest expectations, and when you get a review that says you 'wouldn't hesitate to stay here again' it means a lot to us Philip. It is very good of you to leave such a review, and we sincerely thank you for doing it, and for choosing our home for your vacation. You will always be welcome back, and we hope to see you all again soon.

Thank you Angela, for the kind words and fantastic rating. I am glad you found the cleanliness of the home to your liking, and that your Grandkids gave the pool their seal of approval! It is always good to hear such great feedback, and we are grateful you took the time to share it. Our best wishes go to you and your Grandkids, and we hope to see you all back at Citrus & Sage again in the future.

Thank you for the rating Brittany, and your comments. We appreciate you taking the time to leave them, and are thankful that you enjoyed our home so much. All the best to you and your family. We hope to see you again in the future.

Thank you for the rating Cindy. I appreciate you taking the time to leave it, but would be interested to know what could have made your stay better as we received no reports of any issues at all during your stay and assumed that you must have enjoyed your vacation and been happy with everything.

Oh dear. To give such a low rating, and pad it out with false and untrue comments, all because a guest didn't want to pay for pool heating in a vacation rental, is an act of petulance that you would struggle to find in a Kindergarten. There were no dirty dishes, or old food. Really? I spoke with this guest, and shared several messages too, all prior to arrival, during which we gave him an early check in free of charge, as we do for many guests when the opportunity arises. His last email was this ' Thank you so much'. At no point after that were any comments made, verbally or in writing, about any dirty dishes, or anything negative about the home, yet now, to hurt us and our listing, they appear in the review. He wanted pool heat free, and asked once about it. We told him that the charge for pool heating, which is mentioned several times in our documentation when a guest books the home, and is charged by every other company too, without exception, is $25 per day. We were transparent about it, we always are, and in all fairness to us, every other guest appreciates that level of honestly, but not this one. I could say more, I want to say more, but what is the point? A guest that would stoop this low, just to make a point and show his inner child, is hardly going to change the rating now, so we are stuck with it because VRBO always support the guest in these matters. Suffice to say that we have made it abundantly clear to the guest that he will never be allowed anywhere near us in future, and that a little more maturity might be needed if he is ever going to arrange a family vacation again.

Thank you Rachel for such a wonderful review. We are delighted that Citrus & Sage worked so well for your family, and that you were to enjoy the space it provides. Mentioning the 4 bathrooms is very good of you too. Nobody ever says anything about those, but they are a major plus I agree. The pool and spa are always popular, and I am pleased you made the most of them. To say your stay was 'perfect' and that you are already planning to be back is exactly the kind of comment we love to see. We truly appreciate your comments Rachel. We thank you for choosing Evergreen for your family vacation, and you and your family will be welcome back any time.

Thank you Patrick, for the kind words and fantastic rating. I am glad you found the management helpful and friendly. We do try to get that right, and we are delighted you found that to be the case. The Windsor Hills amenities are among the best in town and I am pleased you enjoyed them so much, and the location is second to none in this area. It is always great to hear such great feedback Patrick, and we are grateful you took the time to share it. Our best wishes go to you and your family. We hope to see you all again in the future.

Tim, thank you for such a great rating and your comments. I’m so pleased that Citrus & Sage worked so well for your family. We thank you for choosing Evergreen for your family vacation, and hope to see you all again soon.