2/10 Terribile
Debbie S.
27 ott 2025
Mi è piaciuto: Pulizia, check-in, posizione
Non mi è piaciuto: Comunicazione e accuratezza dell’annuncio
Arrival was great , first night great!Next morning woke up to stopped up toilets at 7:30am. Maintenance man, Texas, came at aproximately 1-1:30. He said he needed to call a plumber but bad weather had been reported and it was up to us what to do but give him and hour and he would contact us. No contact, so I packed up my family drive another hour, paid for another place to stay. “Michael” has never contacted me until an email 9 days past saying he would not refund the two nights I didn’t stay because our family clogged the toilets!!! I’m furious! I have a septic system at my home and so we know the rules. If something different needs to happen then you should warn your quest prior to renting. You are clear on the rainwater gathering and usage. Maybe you should have said don’t flush at the same time!!! I wasn’t asking for a full refund only the nights we didn’t stay! We had 3 adults and 2 children. They supplied 5 towels for a 3 night stay but we were suppose to save on washing?? Used those towels to clean up sewer water. Was advised by maintenance man not to wash because of sewer issues!!Very poor management. I have never ever had problems like this through VRBO!
Debbie S.
Soggiorno di 3 notti a ottobre 2025
