Heated Saltwater I Pool Game Room | Firepit I BBQ

Thank you so much, Tamaryn! 😊 We’re thrilled to hear that you and your group had such a fantastic time at Palms Hideaway! 🏡✨ It’s great to know that the modern space and game room were a hit with both the kids and adults—there’s nothing better than making fun memories together! 🎯🎮 We truly appreciate your kind words and recommendation. It was a pleasure hosting you, and we’d love to welcome you back anytime for another getaway! 🌴☀️ Until next time, AJ & Stephanie Palms Hideaway 🏡💙

🌟 Stephanie & Brian, thank you so much! 🌟 Your kind words truly mean the world to us! We’re thrilled to hear that you found our home amazing and that everything—from the décor to the comfort—made your stay enjoyable. It was a pleasure hosting you, and we sincerely appreciate your thoughtful communication throughout your visit. We would absolutely love to welcome you back anytime! Until then, wishing you both safe travels and wonderful adventures ahead. Warmest regards, AJ & Stephanie ✨🏡 Palms Hideaway

🌟 Leeann, thank you so much! 🌟 Your thoughtful review means the world to us! We’re beyond happy you found our home beautiful and well-equipped for a wonderful vacation. It’s great to hear that the pool and game room kept everyone entertained—creating those fun-filled memories is exactly what we hope for our guests! We appreciate your note about the traffic in Cape Coral; it’s definitely something to keep in mind, and we’ll be sure to share this tip with future guests. We would absolutely love to host you again whenever your travels bring you back this way. Until then, safe travels and more amazing adventures ahead! Warmest regards, AJ & Stephanie ✨🏡 Palms Hideaway

I sincerely regret that parts of your stay did not meet your expectations, and I appreciate this opportunity to address your concerns, particularly regarding the hot water issue. After receiving your feedback, I personally oversaw a thorough investigation of the hot water system. Our maintenance team diligently checked the system and confirmed it was functioning correctly, with no faults or limitations found. I understand the annoyance and discomfort a lack of hot water can cause, especially while on vacation. Rest assured, ensuring your comfort is our top priority, and we would have acted immediately to resolve any genuine issues with the water heater. Your stay coincided with the Christmas season, a time we all look forward to for rest and joy. Despite the holiday, our team remained fully committed to addressing the challenges you faced, including the pool and air conditioning issues, as swiftly as possible. Our aim was to minimize the impact on your holiday experience. In terms of compensation, we endeavored to be fair and considerate. Acknowledging the inconvenience, we offered a refund in conjunction with our efforts to resolve the issues promptly. We sought to balance the discomfort caused with your overall usage and enjoyment of the other amenities at our property. However, I must express that your lack of communication and the assumptions made during your stay were disheartening. It hindered our ability to address your concerns more effectively and to provide the level of service we strive for. This, regrettably, is reflected in the 4-star rating we have provided for your stay. Open and respectful communication is essential for us to meet and exceed our guests' expectations, something we take very seriously at "Palms Hideaway". Your feedback is invaluable and will help us improve our service. We are committed to providing a pleasant and memorable stay for all our guests and hope to have the opportunity to host you again, ensuring a better experience. Warm regards, AJ & Stephanie