Palacio 804 | Oceanfront Resort | Beachside & Indoor Pool, Hot Tub | My Beach Getaways

Thank you for your kind review! We’re so glad you enjoyed the heated pool and hot tub—those are definitely a plus during the cooler spring months. It’s great to hear the beach, views, and overall value made your stay a memorable one. We appreciate your note on the beds as well—comfort can vary from guest to guest, but we’re glad you were still able to rest well. We’d love to welcome you back for another stay soon!

Thank you for sharing your experience with us! While we're typically unable to accommodate early arrivals during the busy summer months due to the high volume of incoming guests, we sincerely apologize for the delayed response to your message that morning about checking in early. After reviewing our records, we couldn’t find any additional messages from you regarding early check-in, but we truly appreciate your patience. For time-sensitive matters like this, our Reservation Team is always just a quick phone call away, and we’ll make sure to emphasize this in our communications moving forward. It’s wonderful to hear that the complex met your expectations and that you appreciated the well-stocked kitchen and plentiful bath towels. We're also sure future guests will love your thoughtful contribution of beach floats and toys—thank you for leaving those behind! Your feedback about the condition of the unit and your overall stay is invaluable, and we’ll share it with our team to ensure a seamless experience for your family next time. We’d love to welcome you back for another stay and the opportunity to provide a truly 5-star experience.