Refined Home w/Game Room & Large Lounge

Thank you for staying with us and for your honest feedback! We're glad you appreciated the communication and the spacious layout of the home. We sincerely apologize that the cleanliness did not meet expectations during your stay — this is something we take very seriously. We have since reviewed and strengthened our cleaning protocols to ensure every guest arrives to a spotless, hotel-quality home. We hope you'll give us another chance to impress you on a future visit!

Thank you so much for this amazing review! We're so happy your family had a wonderful time and that the game room, spacious rooms, and individual TVs made the visit enjoyable for everyone. A family-friendly, safe neighborhood and helpful communication are things we always aim for. Comments like yours truly make our day — thank you for staying with us, and we hope to welcome your family back again!

Thank you so much for the wonderful review! It sounds like you had quite the busy trip with the horse show, and we're so glad the home was a comfortable retreat after those long days — especially with all that snow and ice outside! We love that the pool table got some use on your last night in. You are welcome back anytime, and we hope your daughter's riding continues to go wonderfully!

We sincerely apologize for the experience you described, and we are deeply sorry it fell so far below our standards. The issues you raised — including cleanliness, maintenance concerns, and insufficient supplies — are completely unacceptable, and we take full responsibility. We have since overhauled our cleaning and inspection process, addressed the maintenance items, and improved our pre-arrival supply checklist to ensure every guest has everything they need. We are committed to providing a comfortable, welcoming home for all our guests, and we truly regret that we did not deliver that for you. We hope future guests will see the improvements we've made.