Beautiful House-Outdoor Bar-Pool-Grill-2Blks2Beach

Thank you for sharing your feedback. I’m sorry the home did not meet your expectations, but I feel it is important to clarify the situation for future guests. When you brought your concerns to my attention, I responded immediately. I sent two professional cleaning crews to inspect and address the issues you reported. I also had the home inspected by an independent third party, who did not find the conditions described in this review. I made every effort to resolve your concerns. I offered you a full refund if you chose to leave and offered to help you find another rental that better met your expectations. You declined both options and chose to remain in the home. Instead, you requested compensation eight separate times, ultimately requesting a complimentary stay and meals for your family for the remainder of the vacation. I could not justify those requests after two professional cleanings and an independent inspection did not substantiate the claims. I take guest concerns seriously and pride myself on providing a clean, comfortable home. I have over 400 five-star reviews, and I believe that history speaks to the experience I strive to provide. I respect that every guest has different expectations, but I want future guests to know that I responded promptly, thoroughly investigated the concerns, and offered reasonable solutions throughout the stay.