Lakefront Log Cabin Getaway on Sabattus Pond - Dog Friendly!

Hi Greg, I was really disappointed to read your review, especially since none of your concerns were mentioned during your stay. As we discussed during check-in, we were just a short distance away and could have easily addressed any issues if you had let us know. I wish you had given us the chance to make things right. It’s frustrating when people focus only on the negative aspects of their stay without acknowledging the positives, which seems to be the case here. For instance, we accommodated your request for early check-in at no extra charge, and the property was fully stocked with everything you might need—complimentary toiletries, a s’mores kit, yard games, two grills, stunning views, coffee and tea, and much more. You mentioned being bothered when we asked if you could start a load of laundry. I’m sorry that upset you, but I want to clarify that it’s not a requirement. It’s simply a favor we ask, if it doesn’t inconvenience you, to help our cleaning team turn over the property more efficiently—something that ultimately benefits guests like yourself who requested early check-in. Regarding the vacuuming, I’m sorry if there was any confusion. The checkout instructions don’t require vacuuming unless you have a pet, which you didn’t. Regardless, I left you a 5-star review because things happen, and we’re always looking to improve. We also cleaned the fans the very next day after your stay.