Overall, we enjoyed the house and yard very much. We were very ultimately very comfortable despite quite a shock upon arriving, when we discovered that the house had not been cleaned after the last guests had left. Needless to say, after a long drive and being very tired, we were sorely disappointed upon entering the house and finding beds unmade with used sheets and towels on the bathroom floors. However, upon calling the property manager, he immediately responded with a cleaning crew and explained there had some confusion after the housekeeper had called in sick. In any case, my wife, my brother, and I went into town while the housekeepers went to work. The house was cleaned in about an hour and a half and upon our return all was well. We all felt comfortable at the house and enjoyed our stay there. The only negative I can say at this point is that due to the initial shock and resulting inconvenience, it was agreed I would receive the amount of the cleaning fee as a reasonable compensation, but no refund was ever made despite this agreement. That is quite disappointing. I understand the initial confusion which resulted in the house not being cleaned prior to our arrival, and we do appreciate the quick cleaning, but the failure to make good on the reasonable compensation which was offered due to this problem is unacceptable. I rated the house highly because we did like it there, but not following through on their offer to compensate compounds the disappointment.