Heated Pool & Spa Getaway at Utopia M&D. Charming 3-BR Fort Myers

Thank you for your feedback. We’re sorry to hear that your experience with the hot tub did not meet your expectations. However, we would like to clarify that, as clearly stated in our listing prior to booking, heating the pool and jacuzzi is an optional service available for an additional fee of $30 per day. This service must be requested at least 24 hours before arrival to ensure everything is properly prepared. Unfortunately, we did not receive a request or inquiry regarding pool or jacuzzi heating before or during your stay. We therefore believe this was a miscommunication regarding an optional amenity rather than an issue with the facilities themselves. We also appreciate your feedback regarding the master bathroom layout. The bathroom is part of the property's existing design and is intended to comply with applicable Florida building code requirements. While we understand that the layout may not be ideal for everyone, we believe it is important for guests to review the property details and photos before booking to ensure the home meets their personal preferences. That said, while we welcome constructive feedback and are always looking for ways to improve our guests’ experience, we also believe that mutual respect and leaving the property in an appropriate condition are important parts of any stay. Thank you for sharing your perspective. We will continue to communicate our amenities, additional services, and house expectations clearly so future guests can make informed decisions before booking.

Thank you so much for your kind words! We’re really happy to hear you had a great time and truly appreciate you choosing to stay with us. You’re always welcome back!

Thank you for sharing your feedback. We’re sorry to hear that your stay did not meet your expectations. We take our guests’ concerns seriously. However, we would like to clarify a few points for the benefit of future guests. The pool and spa configuration, heating options, and operating conditions are detailed in our listing. Guests have the opportunity to review this information before booking. Additionally, our flexible cancellation policy allows cancellations in accordance with its stated terms. Regarding the bathroom cleanliness concerns, we have photographs and videos documenting the condition of the property, which we have submitted to Vrbo Support for review. This documentation differs from the account presented in this review, and we believe these concerns should be evaluated fairly and objectively. Regarding the access code, we did not receive any message from you reporting difficulties entering the property during your stay. Upon reviewing our smart-lock application, we identified multiple access attempts using an incorrect code. We have also provided screenshots documenting this activity to Vrbo Support for further review. Our checkout instructions are disclosed in our listing and are consistent with the procedures commonly followed in vacation rentals. Our goal is to facilitate a smooth transition between reservations while ensuring the property is ready for incoming guests. We respect every guest’s right to share their experience. However, we have also brought what we consider unusual circumstances and potential concerns regarding the guest’s conduct and intentions to Vrbo’s attention for an objective review. We remain committed to providing a clean, comfortable, and enjoyable experience for our guests, and we will continue reviewing our procedures to maintain our standards of quality.

Thank you for your thoughtful review—we’re really glad to hear you enjoyed the house, found the bed comfortable, and loved the location. It’s great to know you had a good overall stay. We appreciate you bringing the BBQ grill issue to our attention, and we’re sorry it wasn’t working during your visit. We’re already taking care of that so future guests can fully enjoy it. Regarding the boat, we understand how that could impact the canal view. We’ll update the dock photos and description to better set expectations and avoid any surprises. Thanks again for staying with us and for your helpful feedback. Utopia M&D

Thank you so much for the wonderful review! We’re thrilled to hear that you loved the home and enjoyed all the space, both inside and out. It’s great to know you were able to take full advantage of the pool, hot tub, canal, dock, and fire pit—those are some of our favorite features too! We’re also happy to hear that you found the neighborhood quiet, safe, and conveniently located, and that our communication helped make your stay enjoyable. Thank you again for choosing our home. We’d absolutely love to host you again the next time you’re in Fort Myers!

Thank you so much for your thoughtful review and kind words. We’re really happy to hear that you felt welcomed and that our communication and efforts helped make your stay comfortable. You’re absolutely right—North Fort Myers is still recovering from the hurricanes, and we’re hopeful and excited to see the positive changes and growth the area will experience soon. Thank you again for staying with us and for sharing your experience. We’d be delighted to host you again in the future!

Thank you for your feedback. We’re glad the home was able to serve your family’s needs during a difficult time. Our condolences to you and your family, and thank you for choosing to stay with us.

Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not fully meet your expectations. As noted in our listing prior to booking, pool and jacuzzi heating is available for an additional $30 per day. This separate charge helps keep pricing fair for guests who choose not to use the heated pool. The temperature is set to a recommended maximum of 87°F. The pool and jacuzzi operate on the same heating system, which is why they cannot be heated separately—this information is also clearly outlined in the listing to ensure transparency. Many guests find this temperature comfortable and suitable, but we understand that individual preferences and specific recovery needs can vary. We appreciate your comments and will continue to make sure our listing information is as clear as possible for future guests.

Thank you so much for taking the time to leave such a detailed and kind review. We’re thrilled to hear that you enjoyed your stay, the space, and the home’s location, and that it worked well for both your solo time and hosting family and friends. We truly appreciate your understanding regarding the hot tub motor issue and apologize again for the inconvenience during your stay. As mentioned, the new pool heater is already working for this season, and we’re grateful for your patience while we addressed the issue. We’re also glad to hear that our responsiveness made a positive difference. We followed all of your recommendations and truly appreciate guests like you. Thank you again for choosing our home and for supporting us as a newer listing. We’d be delighted to welcome you back anytime and would be happy to offer you a preferred rate on a future stay.