Enchanting GardenHome

Hello Nicole, Thank you for your review. We are sorry for your experience. Although this is a new listing on VRBO, we have been a 4.8-star rental on multiple platforms for years. We will clarify certain points mentioned in your review: * We made a mistake in mentioning a sofa bed and multiple TVs when we listed on VRBO, and our cleaning team sometimes misses a couple of hairs here and there, but we are rated one of the cleanest rentals on Airbnb. * The property is older, but the pictures in the listing match exactly what we offer. We are sorry that not all appliances are brand new for you. We also cannot control when helicopters fly by, as it is random. * We investigated your sinus issue, and the main reason was that the dryer was moved and detached during your stay, causing lint to be blown into the house, combined with strong winds on those dates during your stay. * We did not find any dusty fan or hole anywhere in the house. In fact, we do not have a fan. * The A/C system also does not make the sound you mentioned. * There are a total of 8 pillows and 4 shams; the shams are for decorative purposes only and not for sleeping on, and thus they are thin. * The property is located near a shopping plaza, not an industrial building. Overall, we are sorry for your experience and have issued you a sizable refund/discount. We hope you find something you like next time with VRBO! Thank you!