Upstay Family Retreat w Pool, Theater & Games Room

Thank you for your feedback, Dominic. We're glad to hear that you had an amazing stay at Upstay Family Retreat! We appreciate you bringing the issue with the bed to our attention, and we're always here to ensure that any concerns are addressed promptly. It's great to know that you would consider renting with us again. We look forward to welcoming you back for another memorable getaway!

Thank you for sharing your experience with us! We're glad we could accommodate your early arrival and that you and your family had a wonderful time at Upstay. It’s always our goal to make your stay as enjoyable as possible, and we’re thrilled to hear that you made great memories during your visit. We hope to welcome you back for another stay in the future!

It’s wonderful to hear that your blended family had a great time during your stay! We’re already looking forward to welcoming you back next year. Thank you for choosing Upstay for your getaway in Kissimmee!

Thank you for sharing your feedback, Venus. We appreciate your insights and are glad to hear that your kids had a nice stay and enjoyed the pool. We apologize for the issues you encountered, including the cracked TV and the leftover candy wrappers. We strive to maintain a clean and welcoming environment, and we will address these concerns with our cleaning team. Regarding the washcloths, we understand how important it is to have all necessary amenities available, and we will ensure that they are stocked for future guests. We also appreciate your comments about the propane tank and the hot tub heating; we will investigate these matters to improve our service. Your willingness to stay with us again means a lot, and we hope to provide you with an even better experience next time. Thank you for choosing Upstay!

Thank you so much for your wonderful feedback! We’re delighted the home was spacious and comfortable for your entire family, and that the kitchen and dining setup made your gatherings extra special. It’s great to hear everyone—from kids to adults—enjoyed the pool and clubhouse amenities too. We truly appreciate your recommendation and would love to host your family again for another memorable getaway!

Thank you for your feedback, Sandra. We're glad to hear that you enjoyed your stay overall! We apologize for the inconvenience with the upstairs AC. We take maintenance issues seriously and will address this promptly to ensure future guests have a comfortable experience. Your insights help us improve, and we appreciate you bringing this to our attention. We hope to welcome you back soon!

Thank you for sharing your feedback with us, Cynthia. We appreciate your insights and are glad to hear that you enjoyed the game room and the themed bedrooms. However, we sincerely apologize for the issues you encountered during your stay. We take your concerns seriously, especially regarding the dining room chairs, bedroom drawers, and the closet door. Our maintenance team is already looking into these matters to ensure they are addressed promptly. The dryer timer and the leaking ice machine are also on our list for immediate attention, as safety and comfort are our top priorities. Your comments about the master bedroom bed are noted, and we will investigate the noise issue to provide a better experience for future guests. We are committed to making improvements and hope to welcome you back for a more enjoyable stay in the future. Thank you again for your valuable feedback.

Thank you for sharing your experience with us, Julie! We're delighted to hear that you found the villa lovely and enjoyed the various amenities, especially the games room and cinema. It sounds like you made the most of your time together, which is what we aim for. We appreciate your understanding regarding the bedroom layout change. We strive to keep our listings updated, and we’re sorry for any inconvenience this may have caused. It’s great to know that despite the adjustment, you all had a fantastic holiday. Alfredo is indeed dedicated to ensuring our guests have a smooth stay, and we’re glad he was able to assist you promptly. Your feedback about the trash bags is also noted, and we’re happy to help in any way we can. It’s wonderful to hear that you enjoyed the resort amenities and found the location convenient. We would love to welcome you back for another stay in the future!

Thank you for sharing your thoughts with us, Amy. We’re glad to hear that you found the house clean and spacious enough for your group of 18. We understand how important cleanliness is, and we strive to maintain high standards. We apologize for the confusion regarding the check-in location and gate code. We appreciate your feedback, as it helps us improve our communication with guests. Regarding the bunk beds, we’re sorry for the discrepancy in the listing. We aim to provide accurate descriptions, and we’ll review this to ensure it reflects the current setup. It’s unfortunate that it led to an uncomfortable sleeping arrangement for one of your guests, and we appreciate your understanding in that situation. We also regret the issues you experienced with the ice machine. While we’re glad a technician was able to assist, we understand the inconvenience of it not functioning properly afterward. Your decision to purchase ice was a practical solution, and we appreciate your flexibility. As for the temperature settings, we recognize that Florida's climate can be quite different from what you’re used to in Maine. We’re glad the fans helped make your stay more comfortable. Thank you again for your feedback. We hope to have the opportunity to host you and your group again in the future, with improvements made based on your suggestions.

Thank you for sharing your feedback with us. We genuinely appreciate your insights, as they help us improve the experience for future guests. We apologize for the confusion regarding the address and the parking situation. We understand how frustrating that must have been, and we are working to ensure that our information is clearer moving forward. It's great to hear that you found the house comfortable and enjoyed the theater and playroom. However, we are sorry to learn about the issues you encountered with the bathroom, dining room chairs, and the pool heating. We take cleanliness and maintenance seriously, and we will address the mold issue and the broken bed immediately. Your comments about the pool lighting and the lack of cleaning supplies are also noted, and we will look into providing better amenities for our guests. Thank you for bringing these matters to our attention. We hope to have the opportunity to host you again in the future, with improvements made for a more enjoyable stay.