Bay Harbor Cove: A Pinnacle of Luxury Living

Dear John, I appreciate the opportunity to respond to your review, as it allows future guests to understand the context of your experience and hopefully shift your perspective towards a more positive outlook. It is important to note that you were the very first guest in this property, which had only recently been acquired by the owner about four weeks prior to your stay. The owner was informed that the pool was heated, but unfortunately, the pool service did not verify the status of the gas tank. We promptly addressed this issue as soon as we received your complaint. Additionally, we ensured that the house underwent a thorough deep cleaning, including the patio area. Living near the beach, we occasionally encounter unexpected visits from birds; however, we have inspectors who meticulously check the property before each guest's arrival. They did not report any issues with bird droppings on the patio furniture. As this was a new listing in our short-term rental portfolio, the images displayed on the listing accurately represent the property you booked. To further enhance your experience, we took the initiative to refund the full amount you paid, allowing you to enjoy your time elsewhere. Not everyone would have taken such a step, and I believe your review may stem from the expectations surrounding the heated pool that accompanies a property of this caliber. Thank you for your understanding!