Spacious 5-BR, Game Room, Fire Pit, Hot Tub, 2.5mi from ND

Thank you so much for your kind review! We’re thrilled you enjoyed the spacious, clean home and for noticing the little extra touches we added to make your stay special. We always want our guests to feel comfortable and have everything they need, so it’s wonderful to hear that came through. We’d love to host you again anytime! 😊

We’re sorry to hear that your stay did not meet your expectations. However, we would like to clarify a few important facts for the benefit of future guests. Upon being notified of the HVAC issue, we arranged for a maintenance technician to be dispatched within the hour. Unfortunately, you had already decided to leave on the same day the issue was reported, before the situation could be fully addressed. Our property is covered by an HVAC maintenance contract, which includes scheduled annual inspections. Upon inspection, the technician determined that the air conditioning unit had frozen due to being set at 60°F continuously during the stay. Once the system was allowed to thaw, it resumed normal operation. We also had guests stay immediately before and after your reservation without reporting any HVAC issues. Furthermore, the maintenance and repair did get paid by your insurance. We take the comfort and safety of our guests seriously and respond promptly when maintenance concerns arise. While we regret the inconvenience you experienced, we believe it is important to provide an accurate account of the circumstances and the steps we took to resolve the issue.